Q. How do purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
www.farmtohome.com.my offers various kind of Payment Methods as shown below :-
1. Credit Card
2. Invoice / Cheque / Offline Bank Transfer
Bank Account Information
Name of bank: CIMB
Account number: 8010484433
Pay to: FTH DISTRIBUTIONS PLT
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You may upload a copy of your payment slip to : Payment Notification
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service whatapps 019-2353928 with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in RM.
Q. How long does the delivery usually takes?
Delivery day are fixed on tuesday, thursday and saturday. Please make your order before the delivery days.
Please choose which zone are you in to define your delivery fee.
Zone 1:
Petaling Jaya (exclude damansara Damai), Kota Damansara, Sri Damansara, Damansara Perdana, Desa Park, Manjarala, Subang Jaya, TTDI, Old Klang Road, Kuchai Lama, Seputeh, KL Sentral, Bangsar, Puchong (from Jalan Puchong until Bandar Puteri Puchong)
Delivery Fee: RM6
Zone 2:
Kepong, Damansara Damai, Sungai Buloh, Selayang, Batu Caves, Gombak, Ampang, Cheras, Seri Kembangan, Serdang, Bukit Jalil, Sri Petaling, Puchong (after Bandsr Puteri Puchong, Puchong Hartamas, Puchong Prima until Bandar Bukit Puchong), USJ, Shah Alam (exclude U5 and above) , Klang (before river), Ampang, Wangsa Maju, Jalan Kuching, Sentul, Wangsa Maju, Setapak, Jalan Ipoh, Mont Kiara, Bukit Damansara, Rawang (Templer Park area)
Delivery Fee: RM9
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an whatapps 019-2353928 for us to clear your doubts.